Terms and conditions:
Terms and conditions:
ALA only covers Sage 300 and Sage CRM no other third party or related products are covered in the ALA agreement. Length of Contract: Term is based
on a minimum of 12 months and a maximum of 36 months from effective contract date Pre-payment option: Purchase 11 months in advance and receive
the 12th month at No Charge Impac Solutions monthly maintenance contracts are supported by Sage certified consultants
Pre-purchased hours are valid for 6 months from date of Invoice and must be paid prior to services commencing.
On-Site incidents will be charge travel time of a minimum of 30 minutes or actual whichever is greater.
*Business Hours are defined as Monday to Friday 8:00 am to 6:00 pm ET excluding Statutory Holidays, add $250 per month to any plan for extended
Business Hours, defined as Monday to Sunday 8:00am to 7:00 pm ET including Statutory Holidays.
**100% satisfaction guarantee, if there is an issue with efforts completed by Impac, it will be resolved at no additional charge if the issue is reported
within 15 business days from the original effort.
***Payment Terms – Payment must be post marked or received within 15 days of invoice date.
**** Minimum 1 hour, plus incident charge of $200 per Incident, standard hourly rate is $200 per person per hour.
1 Same rate applies to specific services such as Payroll Tax Tables, Common Services Configuration, Administrative Services and Visual Process Flows
All Service Pack updates exclude any changes to reports that may be required as a result of the Service Pack.
Incidents are defined as any event or issue which causes, or may cause, an interruption to your Sage system. The stated objective is to restore normal
operations as quickly as possible with the least possible impact on either the business or the user. Training is specifically not covered.
Data Integrity Health Checks are performed remotely and based on plan and includes DI Report. Remote Consultancy Incidents are charged in
increments of 0.5 hours (30 minutes) with a minimum of 1 hour. Note that data repair, maintenance and integrity are not included in this on any ALA and
or Impac Solutions Inc. agreements. For a full list of terms and conditions, please visit www.impacsolutions.com/ala or contact: David Lane at 416 385-
3114 ext. 4 or email at firstname.lastname@example.org