Impac Solutions Inc. Access Level Agreement 2025

Protect your Sage Software investment and ensure your system is running at peak performance. The Impac Solutions Monthly Access Level Agreement is designed with your business in mind.

In addition to our standard hourly support offering, Impac Solutions is pleased to offer monthly support options to help decrease cost, increase efficiency and give you peace of mind.

3 Key Benefits:
Decrease Cost – Reduce Downtime
Your business relies heavily on your Sage System running smoothly. Downtime translates into loss of revenue. Quickly solve your Sage Software incidents and reduce downtime, with the right Access Plan for your organization.
Increase Efficiency – Response Time
Choose the Access Plan that will provide your organization with the response time that best suits your needs. Impac Solutions provides remote consultancy as an efficient method in resolving issues.
Peace of Mind – Concentrate on achieving your business objectives while we concentrate on your Sage System performance.

Impac Solutions Access Plans

Premium Plan Standard Plan Off Plan
Monthly Subscription $735 $600 $0
Remote Consultancy Incidents per month**** 3 1 Hourly rate
Additional Remote Consultancy Incidents****  Hourly rate  Hourly rate  Hourly rate
Response time (Business Hours*) 2 4 8
Hourly Rate*** $195 $205 $225
Data Integrity Health Check included $295 $470
Sage 300 Service Packs (Server1) Included $295 $470
Sage 300 Service Packs (Workstation) 10 Included $130/Workstation $260/ Workstation
Create new Sage 300 or CRM User ID Included $130/User ID $260 / User ID
New Sage User Workstation Setup Up to 4 included $130/Workstation $365/Workstation
Install Sage 300 User License included $130  $260
Create Sage 300 Company (Database) included $130 $365
Sage CRM Service Packs included $365 $735
Install Sage CRM User License included $130 $365
Dedicated email and extension included included Not Included

Access Level Agreement Terms and Conditions

Terms and conditions:

ALA only covers Sage 300 and Sage CRM. Third party or related products are not covered in the ALA agreement. Length of Contract: Term is based on a minimum of 12 months and a maximum of 36 months from effective contract date Pre-payment option: Purchase 11 months in advance and receive the 12th month at No Charge Impac Solutions monthly maintenance contracts are supported by Sage certified consultants

Pre-purchased hours are valid for 6 months from date of Invoice and must be paid prior to services commencing.

On-Site incidents will be charged a minimum of $1575/day/maximum of 8 hours.

*Business Hours are defined as Monday to Friday 8:00 am to 6:00 pm ET excluding Statutory Holidays, add $290 per month to any plan for extended Business Hours, defined as Monday to Sunday 8:00am to 7:00 pm ET including Statutory Holidays.

**100% satisfaction guarantee, if there is an issue with efforts completed by Impac, it will be resolved at no additional charge if the issue is reported within 15 business days from the original effort.

***Payment Terms – Payment must be postmarked or received within 15 days of invoice date.

**** Minimum 1 hour, plus incident charge of $225 per Remote Incident, standard hourly rate is $225 per consultant/hour and are charged in increments of 0.5 hours (30 minutes) with a minimum of 1 hour.

1 Same rate applies to specific services such as Payroll Tax Tables, Common Services Configuration, Administrative Services and Visual Process Flows
All Service Pack updates exclude any changes to reports or data integrity repairs that may be required because of the Service Pack.
Remote Incidents are defined as any event or issue which causes, or may cause, an interruption to your Sage system. The stated objective is to restore normal operations as quickly as possible with the least possible impact on either the business or the user. Training is specifically not covered.
Data Integrity Health Checks are performed remotely and based on plan and includes DI Report. Note that data repair, maintenance and integrity are not included in this on any ALA and or Impac Solutions Inc. agreements. For a full list of terms and conditions, please visit www.impacsolutions.com/ala or contact: David Lane at 416 385-3114 email at davidl@impacsolutions.com

Manufacturing Management Software Solutions

FAQ:

  1. What does the product training Webinar include?

    1. These are Web based sessions for the purpose of educating
      users on new functionality for specific product releases and updates.

  2. What is included in the Data Integrity Health Check?

    1. Impac utilizes the installed DIC application and will
      execute it on all Sage 300 databases

    2. Impac will provide clients with a final report which
      details all issues found in the data.

    3. If errors are found, Impac will make recommendations to
      repair all errors.

  3. How often are Sage Product Updates released?

    1. Historically the number of Product updates has varied greatly
      from Version to Version.

    2. In Versions 5.5 and 5.6 there were 3 Product Updates but
      in Version 6.0 there has only been one update to date.

    3. There is no fixed number of releases as they are designed
      to address specific functionality issues and will sometimes include product
      enhancements.

  4. Do we need to apply Product Updates when they are released?

    1. Some product updates are designed to fix a product “bug”
      and are required.

    2. The ones that provided product enhancements are optional
      but always recommended.

    3. Some product updates are designed to address a specific
      Operating System issue and are required.

    4. Impac will provide on-plan ALA clients with specific
      details as required.

  5. What are User Group Education Sessions?

    1. These are in person sessions at Impac’s offices designed
      to inform users of new products and upcoming enhancements.

    2. These sessions provide an opportunity for clients from
      different companies and industries to share their experience with Sage and
      Integrated Products.

  6. Can I carry over incidents if I do not use them in a month?

    1. Yes, Incidents can be carried over to a maximum of 2
      months

  7. What is a remote consultancy incident?

    1. Incidents are defined as any event or issue which causes,
      or may cause, an interruption to your Sage system.

    2. The stated objective is to restore normal operations as
      quickly as possible with the least possible impact on either the business or
      the user.

    3. Training is not included in a remote consultancy incident.

    4. Does not include On-site consultancy which is billed at hourly rate plus
      travel time plus incident Charge      .