|Premium Plan||Standard Plan||Off Plan|
|Remote Consultancy Incidents per month||3||1||Based on hourly rate****|
|Additional Remote Consultancy Incidents||Based on Access Plan hourly rate||Based on Access Plan hourly rate||Based on hourly rate****|
|Response time (Business Hours*)||2||4||10|
|Product Training Webinars||3 attendees||2 attendees||$100/ attendee|
|Data Integrity Health Check||Included||$200||$300|
|Sage 300 Service Packs (Server1)||Included||$200||$575|
|Sage 300 Service Packs (Workstation)||10 Included||$60/Workstation||$175/ Workstation|
|Create new Sage 300 or CRM User ID||Included||$60/User ID||$175 / User ID|
|New Sage User Workstation Setup||Up to 4 included||$190||$275/Workstation|
|Install Sage 300 ERP LanPak||included||$150||$200|
|Create Sage 300 Company (Database)||included||$190||$250|
|Sage CRM Service Packs||included||$400||$550|
|Install Sage CRM User License||included||$150||$200|
|Dedicated email and extension||included||included||Not Included|
|User Group Education Sessions||included||included||$250/ attendee|
Access Level Agreement Terms and Conditions
Terms and conditions:
Terms and conditions:
ALA only covers Sage 300 and Sage CRM no other third party or related products are covered in the ALA agreement. Length of Contract: Term is based
on a minimum of 12 months and a maximum of 36 months from effective contract date Pre-payment option: Purchase 11 months in advance and receive
the 12th month at No Charge Impac Solutions monthly maintenance contracts are supported by Sage certified consultants
Pre-purchased hours are valid for 6 months from date of Invoice and must be paid prior to services commencing.
On-Site incidents will be charge travel time of a minimum of 30 minutes or actual whichever is greater.
*Business Hours are defined as Monday to Friday 8:00 am to 6:00 pm ET excluding Statutory Holidays, add $250 per month to any plan for extended
Business Hours, defined as Monday to Sunday 8:00am to 7:00 pm ET including Statutory Holidays.
**100% satisfaction guarantee, if there is an issue with efforts completed by Impac, it will be resolved at no additional charge if the issue is reported
within 15 business days from the original effort.
***Payment Terms – Payment must be post marked or received within 15 days of invoice date.
**** Minimum 1 hour, plus incident charge of $200 per Incident, standard hourly rate is $200 per person per hour.
1 Same rate applies to specific services such as Payroll Tax Tables, Common Services Configuration, Administrative Services and Visual Process Flows
All Service Pack updates exclude any changes to reports that may be required as a result of the Service Pack.
Incidents are defined as any event or issue which causes, or may cause, an interruption to your Sage system. The stated objective is to restore normal
operations as quickly as possible with the least possible impact on either the business or the user. Training is specifically not covered.
Data Integrity Health Checks are performed remotely and based on plan and includes DI Report. Remote Consultancy Incidents are charged in
increments of 0.5 hours (30 minutes) with a minimum of 1 hour. Note that data repair, maintenance and integrity are not included in this on any ALA and
or Impac Solutions Inc. agreements. For a full list of terms and conditions, please visit www.impacsolutions.com/ala or contact: David Lane at 416 385-
3114 ext. 4 or email at email@example.com
What does the product training Webinar include?
These are Web based sessions for the purpose of educating
users on new functionality for specific product releases and updates.
What is included in the Data Integrity Health Check?
Impac utilizes the installed DIC application and will
execute it on all Sage 300 databases
Impac will provide clients with a final report which
details all issues found in the data.
If errors are found, Impac will make recommendations to
repair all errors.
How often are Sage Product Updates released?
Historically the number of Product updates has varied greatly
from Version to Version.
In Versions 5.5 and 5.6 there were 3 Product Updates but
in Version 6.0 there has only been one update to date.
There is no fixed number of releases as they are designed
to address specific functionality issues and will sometimes include product
Do we need to apply Product Updates when they are released?
Some product updates are designed to fix a product “bug”
and are required.
The ones that provided product enhancements are optional
but always recommended.
Some product updates are designed to address a specific
Operating System issue and are required.
Impac will provide on-plan ALA clients with specific
details as required.
What are User Group Education Sessions?
These are in person sessions at Impac’s offices designed
to inform users of new products and upcoming enhancements.
These sessions provide an opportunity for clients from
different companies and industries to share their experience with Sage and
Can I carry over incidents if I do not use them in a month?
Yes, Incidents can be carried over to a maximum of 2
What is a remote consultancy incident?
Incidents are defined as any event or issue which causes,
or may cause, an interruption to your Sage system.
The stated objective is to restore normal operations as
quickly as possible with the least possible impact on either the business or
Training is not included in a remote consultancy incident.
Does not include On-site consultancy which is billed at hourly rate plus
travel time plus incident Charge.